We're Here to Help Every Step of the Way.

Frequently Asked Questions

If you can't find an answer to your question here, please contact us.

Can I Integrate Banti Within My Website?

YES! And it's as easy as copy and paste. Log in to your Banti account and click the "Help" tab for details. If you have a Wordpress site, try Banti Album Proofing wordpress plugin for seamless integration.

We also allow you to use your own domain name for proofing. Here's how to proof albums on your own domain.

Can I upload pages instead of spreads?

At this point, only spreads will work. The exception is the album cover, which can be any size.

If you're designing a book that begins with a single page, simply leave the other half of the spread blank and you'll be good to go.

What size should my spreads be when I upload them?

Any size you want! To make the upload go faster, Banti automatically resizes your spreads to a maximum width of 1200px. For best quality, we recommended that your spreads be at least 1200px wide and single pages/covers be at least half that, 600px wide.

Note: Images that are bigger than 50 MB in size, or exported at full size with more than 300ppi will not upload.

How do I log in to my account?

Your custom login URL is: www.bantialbumproofing.com/yourusername.

This is the same url you will direct your clients to for logging in.

If you don't have an account register today and a confirmation email containing your login information will be sent to you.

What software do you recomend for album design?

While there are many options out there, we recommend using Adobe InDesign . If you never used InDesign and need a quick intro on how to use it for album design specifically, check out InDesign tutorials and templates.

How do my clients log in?

They use the same URL as you do: www.bantialbumproofing.com/yourusername.

On the login page they would use the "album name" as their username and the "password" you've set up for them when you created the album.

My client can't see the flipbook of their album. Why?

Pesky old browsers! (i.e: Internet Explorer 7 or 8) If the flip-book feature is important to your clients, talk to them about using newer/different browsers such as Chrome, FireFox, or a more recent edition of Internet Explorer.

Clients using IE7 or IE8 will still be able to use Banti, the flip-book feature will simply appear as individual spreads instead of as a flip-book.

I got a "Network Error" while uploading spreads.

A "Network Error" can be caused by large images (i.e. > 50MB) or by a loss of internet connectivity.

If any of your images are bigger than 50MB, resize them before uploading. If not, check your internet connection and try again later.

Trouble Logging In?

Here are two things you can try that work 99.9% of the time.

Clear Your Browser Cookies & Cache

The way you clear browser cache is different on different browser. See instructions for your browser below:


  1. Click the Chrome menu [ ] on the browser toolbar.
  2. Select Tools.
  3. Select Clear browsing data.
  4. In the dialog that appears, select the checkboxes for "Cookies and other site and plugin data" and "Cached images and files".
  5. Click Clear browsing data.


  1. From the Safari menu, select Reset Safari or Clear History and Website Data...
  2. From the menu, select the items you want to reset, and then click Reset. As of Safari 5.1, Remove all website data covers both cookies and cache.


  1. From the Tools menu, select Clear Recent History.
  2. From the Time range to clear: drop-down menu, select the desired range; to clear your entire cache, select Everything.
  3. Click the down arrow next to "Details" to choose which elements to clear.
  4. Click Clear Now.

Internet Explorer 11

  1. On the right-hand side of the browser, click on the gear icon, followed by Safety, and finally Delete browsing history
  2. In the Delete Browsing History window that appears, uncheck all options except the one labeled Temporary Internet files and website files.
  3. Click the Delete button.

Reset Your Username & Password

If the step one above didn't help, try reseting your username and password.

  1. Go to Forgot Login page
  2. Enter the email you used to create an account with Banti Album Proofing
  3. An email with your username will be sent to you.
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